Frequently asked questions (FAQ)

How does the website work?

You create an account and use credits to access features and interact with other users on the platform.

How do credits work?

Credits are used for actions such as sending messages and using premium features. The number of credits required is shown before each action.

Are all profiles real?

The website may use fictional profiles (“Flirtz”) for entertainment purposes. These profiles are clearly identified and are not based on real persons.

Can I meet other users in real life?

Yes, you can interact with other users on the platform.

However, Pure Media is primarily intended for online chat and entertainment. We recommend exercising caution when communicating with other users.

Please note that some profiles on the platform (“Flirtz”) are fictional and cannot be used to arrange real-life meetings.

How do I delete my account?

You can delete your account via your account settings or by contacting customer support.

Can I get a refund?

You may request a refund within 14 days, provided that the purchased credits have not been used.

Is my data safe?

Yes, we take appropriate technical and organizational measures to protect your personal data. For more information, please see our Privacy Policy.

I forgot my password, what should I do?

Use the “Forgot password” option on the login page to reset your password.

How can I contact support?

You can contact our support team via email at support@puremediabv.com. We aim to respond within 24–48 hours.