Refund policy

Right of withdrawal

• As a consumer, you have the right to withdraw from your purchase within 14 days without giving any reason.

Digital services and credits

• By purchasing credits, you agree that the service may start immediately.
• Once credits have been used, the right of withdrawal expires.

Refund eligibility

You may request a refund if:

• the credits have not been used;
• the request is made within 14 days of purchase;

Non-refundable cases

Refunds will not be granted if:

• credits have already been used;
• the service has been fully delivered;
• there is evidence of misuse or violation of the terms;

How to request a refund

To request a refund, please contact:

Email: support@puremediabv.com

Please include:

• your account email
• date of purchase
• reason for request

Processing time

• Refunds are processed within 14 days after approval.
• Refunds will be made using the same payment method used for the original transaction.